Thursday, November 19, 2009

Funny Story

I am not sure if this is true or personal guess is that it definitely had a ring of truth.

A lady died this past January and Citibank billed her for February and March for their annual service charges on her credit card and added late fees and interest on the monthly charge. The balance had been $0.00 when she died but now somewhere around $60.00. A family member placed a call to Citibank.
Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank : 'The account was never closed and the late fees and charges still apply.'

Family Member : 'Maybe, you should turn it over to collections.'

Citi bank : 'Since it is two mont hs past due, it already has been.'

Family Member : So, what will they do when they find out she is dead?'

Citibank : 'Either report her account to frauds division or report her to the credit b ureau, maybe both!'

Family Member : 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member : 'Did you just get what I was telling you -

the part about her being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank : 'The account was never closed and late fees and charges still apply.'

Family Member : 'You mean you want to collect from her estate?'

Citibank : (Stammer) 'Are you her lawyer?'

Family Member : 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could yo u fax us a certificate of death?'

Family Member : 'Sure.' (Fax number was given )

After they get the fax :

Citibank : 'Our system just isn't setup for death.

I don't know what more I can do to help.'

Family Member : 'Well, if you figure it out, great!

If not, you could ju st keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges do still apply.'

(What is wrong with these people?!?)

Family Member : 'Would you like her new billing address? '

Citibank : 'That might help...'

Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery!'

Family Member : 'And what do you do with dead people on your planet???


Proper Prim said...

Oh Bev what a funny story... you just have to wonder what people are thinking out there these days are they that clueless... I love the last line.

I left a surprise on my blog for you... hope you enjoy it...

Hugs Deb

Cecelia---Sis---Mom said...

After the morning I have had on the phone with HP I wouldn't doubt this is true. I seriously wonder about the people they hire for CS. They probably are from another plant. LOL

Thanks for sharing.


Kerri said...

That is hysterical! That's about it though...if you even get to talk to a human being!

Cindy said...

That truly is hilarious!!! It sure sounds true! Have a lovely day! Cindy S.